(Hosting only) Is there a manual for the hosting control panel? Yes. You can view the official documentation for cPanel here: (v2) How do I create a form for my website? If you are a hosting customer, here are the steps for making a form on your website where people... Addon Domains What is an addon domain? An addon domain is a fully functional domain that can be created from... Can I view my site even though the domain hasn't propagated yet? When you purchase a hosting package you may not be able to log in immediately, because the domain... Disk usage analysis - Find out what files, folders, and email accounts are using the most storage space This article will give you information about how to view your disk usage to find out what files,... Do you disallow/block certain software, plugins, or websites? We try not restrict you to what you can and cannot use. However, we do have a few important notes... Email Filters This article will show you how to set up email filters. You might want to set up email filters to... Hosted Solutions versus Hosting Accounts There are two different types of website solutions that are available from any website provider:... How do I backup my site? (Hosting customers) Your store is backed up automatically on the server between 12-4am Eastern Standard Time (EST).... How do I find my IP address? While there are many ways that you can find your own network's IP address (not your... How do I prevent people viewing directories in my site? Open the file .htaccess in the public_html folder of your site. Add the following command:... How to access cPanel? Is there a hosting control panel? Our hosting plans provide a full-featured cPanel control panel to our clients. This is for our... How to manage your plan and hosting account You can manage certain aspects of your cPanel account in this client area. After logging in to... I cannot access my website, email and FTP / Unban IP from firewall Summary: Your IP address may be blocked. Go to IPChicken on the affected device and send us the... I purchased a hosting package and can't log in. Why not? When you purchase a hosting package you may not be able to log in immediately, because the domain... IP Blocker In this article, we explain how you can use the IP Blocker (previously known as IP Deny... Image sizes and storage space Image sizes should be from around 40kb to around 550kb. However, we suggest small resolution... Install and manage a CMS like WordPress, Joomla, Prestashop, OpenCart, and create a staging site with Softaculous This article is for hosting-only (self-hosted) clients, and not for Ozcart shopping cart clients... Manage DNS records Introduction This article guides you on how to add, edit, delete DNS records in your hosting... My FTP fails to connect. Why? Your firewall could be blocking it. Make sure you have the correct host name by asking us.... My FTP is really slow or disconnects a lot. Why? Go into your FTP options and see if passive mode is checked. If it is, uncheck it. If it is not... What is Fantastico? Fantastico De Luxe is the leading auto installer for cPanel servers. With more than 10,000... What is passive FTP mode? Do I need it? Passive FTP mode is an alternative server communication method for FTP. If you are behind a... What is the local path to Curl? The path to Curl is /usr/bin/curl What is the local path to Perl? The path to Perl is /usr/local/bin/perl What is the local path to sendmail? The path to sendmail is /usr/sbin/sendmail What is the path to ImageMagick? ImageMagick can be found at /usr/local/bin What is the path to PEAR? The path to PEAR is /usr/local/bin/pear What is the path to PHP? The path to PHP is /usr/bin/php What is the path to Python? The path to Python is /usr/bin/python What is the path to my user files? The path is /home/cpanelusername/public_html Where can I download a free FTP program? We suggest downloading FileZilla or WinSCP. WinSCP is feature-packed and offers a lot more than... Why aren't my frontpage extensions working? You must first make sure that you have installed the extensions by going into your cPanel and... Why can't I log in to my cPanel or webmail? Most office buildings as well as hotels have a firewall set up to block access to the ports... Why can't I upload files? Make sure you are uploading to the right web directory. For Ozcart 1.2 and later, your FTP... Why doesn't my FTP password change when I change my cPanel password? Please allow 24 hours for your FTP password to sync with your cPanel password.
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