- Your firewall could be blocking it.
- Make sure you have the correct host name by asking us.
- Make sure your username and password match what is in your welcome email.
- Some FTP programs require a path in order to connect. Your path would be /home/putYOURusernamehere/public_html
- Your IP address may be blocked. Contact us to find out if it is. Send us your the IP address that appears on this page: https://www.ipchicken.com