(v2 or v3) Checkout Security - why don't I have a green padlock on my checkout? Your website's checkout and admin area is protected by a Rapid SSL "certificate". An SSL... (v2) Add downdown menu for states on Create Account You can enable a Drown Down State menu like this: Go to Setup > Customer Rules and set the... (v2) Adding a customer from admin generates a checkdate error If you go to add a customer from admin and get an error message that reads 'checkdate() expects... (v2) CVS Uploader problems for Macintosh Users Apple Mac users may experience issues using CVS Uploader due to file type differences between... (v2) Can I add a customer login link from the home page? You can do this by adding a 'Login' link under the 'Important Links' side box. Here is how to do... (v2) Can I manage stock of individual product variations? By default, the inventory levels recorded for each product item cannot be broken down by... (v2) Can I turn off the shopping cart line that says weight: 0kgs Yes. Here's how: 1. From the admin section of your site go to Setup > Getting Started >... (v2) Can I upload my product images from Photobucket? Yes, you can upload product images from Photobucket or any online image hosting service - but... (v2) Change Home Page Text on shop Here's how you can change the text that appears in the centre panel of the home page of your... (v2) Change Password Length To change the password length on the create account form go to Setup > Limits > Low Values... (v2) Checklist for accepting credit cards If you are accepting credit cards in your store, there are a number of things that you will have... (v2) Creating a tax invoice The invoice engine in ozCart has recently been updated to automatically generate ATO and IRD... (v2) Disable or Enable Newsletter Checkbox on Create Account You can enable/disable Company like this: Go to Setup > Customer Rules and set "Show... (v2) Enable or disable Product Notifications on checkout page You can enable or disable the product notifications for customers on the checkout page by... (v2) Every site in my SEO tools shows up as PageRank 0. Why? ozCart 2.0 Platinum customers have a PageRank, Alexa Rank and Backlink checker built into the... (v2) GST and shipping If you are registered for gst, the default shipping settings may lead to your gst amount reported... (v2) Go Live Checklist Before you go live with your store, please check: Your email addresses are set up correctly.... (v2) Go Live Testing As designs are customised for graphics and colours, and built for each customer, there may be... (v2) How can I change what counts as a new product? When you add a product to your product catalog, it is automatically treated as new for a defined... (v2) How can I create a blog with the News Manager? Here is how you can set up your news manager to work like a basic blog system. Go to Content... (v2) How can I use loyalty points in my store? If your store has the loyalty points facility, then you'll be able to run your own loyalty points... (v2) How do I add a description of my website for search engines? To add a description of your website for search engines in the meta tags go to Setup > Search... (v2) How do I add a logoff button for customers? You can do this by adding a 'Logoff' link under the 'More Information' side box. Here is how to... (v2) How do I add a tagline to the top bar on the front of my shop?(v2) To add your own Tagline to the shops front home page (index.php) go to Setup > Search Engines... (v2) How do I add additional languages? Adding additional languages gives you some extra boxes in the 'add product' screen that you can... (v2) How do I add an additional currency? 1. To add currencies, go to 'Location' menu, and choose 'Add/Edit Currencies'. 2. Add the... (v2) How do I add keywords for my shops front page (index.php)? To add your own keywords to the shops front home page (index.php) go to Setup > Search Engines... (v2) How do I add the same keywords on every page? If you want to force every page to use the same keywords go to Setup > Search Engines > SEO... (v2) How do I attach a PDF to a product description? Any file like a PDF can be attached to a product description by first uploading it to the images... (v2) How do I backup and restore my ozCart site? (Platinum 2.0 only) All ozCart websites are backed up at on our servers on a once daily. ozCart 2.0 websites have an... (v2) How do I block an IP address? There's no facility to do this in your store admin, but if you send a ticket to our Support Team,... (v2) How do I change HTML/Text Default setting on Create Account You can change the default Customer Email Preference (HTML/Text) on Create account by changing... (v2) How do I change or reset my admin password? To change your store admin password go to Tools > Admin Users and then click on "Reset Pwd".... (v2) How do I change the couriers for package tracking? How do you change the couriers or providers urls for package tracking? Go to Setup > Order... (v2) How do I change the title of banner sideboxes (e.g. Sponsors, Have you seen...) You can change the headings of the three banner sideboxes (Our Sponsors, Have you Seen? and Visit... (v2) How do I change the words "Site Title" on my shop front? To change the words Site Title on the front of your shop go to Setup > Search Engines > SEO... (v2) How do I create tabbed product descriptions? ozCart 2 allows you to group parts of your product descriptions together and display them in... (v2) How do I disable the shipping estimator? If you do not wish to show the shipping estimator on your shopping cart page, this can be... (v2) How do I disable/enable backorders? If you do not wish to allow or disallow customers to purchase products if there is insufficient... (v2) How do I find my computer's IP address? {php}echo '';{/php} (v2) How do I prevent the 'out of stock' icon from showing? To prevent the out of stock icon from showing: Log into the administration section of your... (v2) How do I put my site down for maintenance? 1. Go to the admin section of your store and from the 'Setup' menu choose 'Maintenance... (v2) How do I remove and/or re-arrange the sideboxes? 1. Open your Admin. 2. Go to Tools > Side Boxes Manager4. Click on the box that you would like... (v2) How do I set up GST for international customers? In general, only Australian customers are charged GST. International transactions are not charged... (v2) How do I set up Google Analytics for my website?   This is Add-on for ozcart that can be purchased. Submit a ticket if you would like a quote. (v2) How do I set up a "Shop by" category filter? You can set up a category filter that works within each category of your store. Setting it up is... (v2) How do I set up contests? To encourage people to use your store, contests are a good marketing tool that you can use. In... (v2) How do I set up email for my store? You can put in a support ticket to request email addresses for your account. e.g.... (v2) How do I set up my own affiliates? Want to run your own affiliate programme and have your own affiliates? Here is how to set it up... (v2) How do I set up reward points/loyalty points? If your store has the loyalty points facility, then you'll be able to run your own loyalty points... (v2) How do I set up the Euro Currency? To accept other currencies such as the Euro, here's how: 1. Go to Location > Add/edit... (v2) How do I set up the slideshow manager? If your theme supports a front page slideshow, then you may be able to use the Slideshow manager... (v2) How do I set up which countries I will accept payments from? You can set which countries the system will accept payments from by following the process below:... (v2) How do I stop 'free shipping' being offered in the shopping cart sidebox? By default, ozCart has 'free shipping for orders over $205' configured. You can change the... (v2) How do I supply suppliers or manufacturers on the home page? For these to display there are three steps:a) Set up your suppliersb) Assign suppliers to... (v2) How do I turn off priority handling or shipping insurance? To turn off priority handling, shipping insurance, low order totals, shipping and other... (v2) How do I turn off reviews and/or tell-a-friend? Product Information Pages You can enable/disable various options at the per-product-type level:... (v2) How do I turn off shipping insurance, gift wrapping on checkout? When you get your site back, the following are turned ON by default: gift wrapping options... (v2) How do I turn on/off the 'Welcome Guest' message? To turn off "Welcome Guest" message from your shop go to "Display Setup> Layout Settings" and... (v2) How do I turn prices on or off in my store? You can set your store pricing display features on a per store wide, per login, or per individual... (v2) How do I verify my Ozcart site with Google Search Console (formerly Google Webmaster Tools)? To verify your Ozcart website for Google Search Console (formerly Google Webmaster Tools), you... (v2) How do category product-type restrictions work? What are category restrictions?After a category is created, you can restrict the product types... (v2) How to Turn Off Date Of Bith on Create Account You can enable/disable Date Of Birth like this: Go to Setup > Customer Rules and set the Date... (v2) How to make Australia show as default country on create account If you want to show Australia as the default country on the create account page do the following:... (v2) How to set up an image FTP account If you need to bulk upload or edit product images, you'll need an FTP image account. This is a... (v2) How to turn off Address Line 2 on Create Account You can enable/disable Address Line 2 like this: Go to Setup > Customer Rules and set the... (v2) How to turn off Company on Create Account You can enable/disable Company like this: Go to Setup > Customer Rules and set the Company... (v2) How to turn off Fax Number on Create Account You can enable/disable Fax Number like this: Go to Setup > Customer Rules and set the Fax... (v2) How to turn off Mr and Mrs on Create Account You can enable/disable Mr and Mrs like this: Go to Setup > Customer Rules and set the Mr and... (v2) How to turn off State on Create Account You can enable/disable State like this: Go to Setup > Customer Rules and set the State... (v2) How to turn off weight on Shopping Cart Page To turn off the weight on the shopping cart page go to:Setup > Display Setup > Layout... (v2) How to use the Links Manager Links are an important part of your search engine marketing programme - links are considered... (v2) I can't see my admin area. It says "Click here to download plugin" The administration panel of ozCart 2.2 displays information about sales and conversions on your... (v2) I get a "Column Count Mismatch" when importing attributes in CVS Uploader. My file was saved in Open Office. When attempting to import an attributes file, you may get the following error message: "ERROR! -... (v2) I get an error message 'Runtime Error' or 'Syntax Error' only in IE when viewing products or catgegories If you receive this error message, the most likely cause of it is a product with no image and... (v2) I receive 'file not writable' errors Please submit a support ticket about this issue and we will investigate the problem for you.In... (v2) I'm getting a 'duplicate sort order' error Some shipping and payment methods will not show up on checkout if the sort order number on the... (v2) I've renamed a category but my search engine friendly URLs do not update. Why? If you rename a category but the search engine friendly URLs do not seem to be updating, here's... (v2) My attribute weights are not being taken into account with Australia Post Check if multi-location shipping (MVS) is turned on for your cart. To do this go to the postage... (v2) My graphs do not work when i first log in to admin When loggging in to your admin in Internet Explorer, you may see the following error: JSON Parse... (v2) My newsletter subscribe box does not give customers the choice of HTML or text. Why not? If the Newsletter Subscribe add-on is installed in your store, customers will get the choice of... (v2) What counts as a new product? There are settings in the Setup >Lower and Upper limits > High Values that can determine if... (v2) What does 'undefined meta tags' mean? 'Meta Tags' are pieces of information hidden from view to your site's vistiors that help give... (v2) What does MIXED ON mean? If you have the Minimum set to 36 ... the "MIXED: ON" status message shows. Mixed ON means that... (v2) What does the discount coupon screen do? On the front end (customer) side of your ecommerce website, there is a discount coupon screen... (v2) What is a favicon? How do I add one to my site? Favicons are the images or icons that appear in the address bar of your browser when you visit a... (v2) What's a good way to choose my password? For your security we would recommend all of your passwords are at least 8 digits with a... (v2) Where do I create an about us, terms and conditions, privacy and shipping page for my site? To create an About Us, Shipping, Privacy Page and Terms and Conditions Page for your site, you... (v2) Why am I seeing 404 errors in whos-online? Is my site broken? If you are looking at who's online and see customers on error pages (such as 404 page not found),... (v2) Why doesn't my refund get processed straight away? Refunds are not processed automatically by Ozcart. You need to do this through your payment... (v2) Why don't my currency rates match those on the xe.com website? When you choose update currency from your admin section, your site requests currency information... (v2) Why is the display of my specials uneven? To prevent the layout of your website being thrown out, please have at least 3-4 specials setup. How do I find the latitude and longitude of my store for the Google Maps component? If you want to find out the exact latitude and longitude for your location, here is how. In a... I have changed the nameservers with the Domain but am not receiving any emails from the webshop yet When you point the nameservers on your domain to point to the webshop, you will not start... What cookies are used by your website? Ozcart websites use cookies to keep track of customers shopping on your website. Cookies are a...