Knowledge Base - Ozcart Ecommerce

(v2) Add and Edit Order Status Titles If you wish to change the possible order status options that you can use by going to Setup >...

(v2) Customers cannot add an item from their wishlist into their cart If a product has attributes (e.g. colour options, size options etc), customers must select the...

(v2) How do I accept international orders from country x? If you have a customer receive the message 'sorry we do not ship to this country', try the...

(v2) How do I apply a low order fee? You can apply a fee or a percentage to orders if they are under a certain dollar amount. Here...

(v2) How do I complete stuck orders? Ozcart uses redirect based payment methods. This means that when customers go through the...

(v2) How do I customise order statuses? Your business needs might require that you have additional order statuses to cater for your order...

(v2) How do I get the product ID to show up in the order confirmation email? The product ID from your store is not added to the confirmation email that you and your customers...

(v2) How do I prevent the URL from printing on my invoices? If you print out invoices for customers to include in their goods when they are dispatched, you...

(v2) How do I process a layby payment? While the front end of your store is linked to the credit card processor that you choose to use,...

(v2) How do I process refunds? No matter what type of business you are running, there will be times when you wish to refund part...

(v2) How do I turn off shipping insurance, gift wrapping on checkout? When you get your site back, the following are turned ON by default: gift wrapping options...

(v2) How do I update customer order status? After a customer orders, you will need to change their order status as they go from ordering to...

(v2) How to set up downloadable client invoice/order confirmations In addition to Tax Invoices which can be generated from your Admin panel order screen or Admin...

(v2) I can't change my order status - the option has disappeared! If you can't change the order status in an order, you may have closed your order. Once an order...

(v2) I get a blank page or Internal Server Error when going through checkout. Why? If you are receiving an Internal Server Error or a blank page on confirmation of Checkout, go...

(v2) I'm receiving payments into my PayPal account, but nothing is showing up in New Orders. Orders being processed through PayPal but not showing up in 'New Orders' is to do with the setup...

(v2) My PDF order invoices are out of alignment (ozCart 2.0 only) If your PDF invoices are out of alignment, the first thing to check is the number of lines in...

(v2) Offline Payments - My customer's payments do not show up on invoices. Why? If you are using offline payment options such as Bank Transfer, Offline credit card, Money order...

(v2) Order confirmation emails not coming through and double-up of orders in admin If you are receiving double-ups of your customer orders in admin, you and your customers may not...

(v2) The Balance Due field does not update after changing product details If you edit the product details of your order, in some cases the balance due field does not...

(v2) Using the PDF order centre Need to send a PDF tax invoice to your customers? For customers with the PDF Order Centre in...

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