How do I create and manage an email address? (Hosting-only customers) Print

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Note: If you are an Ozcart shopping cart customer this does not apply to you - yours is a hosted solution. You can submit a ticket to request email address setup. We'll gladly assist you.


How to create an email account

  1. Log in to your cPanel.
  2. Click Email Accounts.
  3. Click the CREATE button.
  4. Type in your email username (without the and password, and then choose if you want a limit to the inbox quota (storage space) or have it set to unlimited.
  5. Click the Create button.
  6. You can create other accounts by following the above.

Note: When we initially set up a new cPanel account, there are no custom email addresses set up. The main username in Email Accounts may look like it's a configured email, but if you wish to use it, you will need to add it as an email account.


Important: Make sure to delete email messages that you no longer need as each one takes server space. If you hoard email messages, you could find yourself without storage space and your website will run into issues.


How to change your email's password

  1. Log in to your cPanel.
  2. Click on Email Accounts. You'll see a list of all the email addresses you have.
  3. Click on the MANAGE button next to your email.
  4. Where New Password is, either click the GENERATE button or enter your own complex password. Never choose an easy to guess password such as one that includes your personal information. Then, copy that password and note it down somewhere either on your computer or in your notebook.
  5. Scroll down and click UPDATE EMAIL SETTINGS to save.


How to add your email account to your email programme

As this is an old article, port numbers have changed. In your cPanel Email Accounts section, please click the "Connect Devices" button next to the email address you'd like to set up to find the most recent port numbers and setup instructions for various programmes and applications.


Note that in most cases there is an extra step you'll need to complete - changing the port number to 587.

Here's how:

Microsoft Outlook 2002/2003:

  1. From the "Tools" menu, select "E-mail Accounts"
  2. Choose "View or Change existing email accounts" and click on "Next"
  3. Choose your email (POP) account and click on the "Change" button
  4. Click on "More Settings"
  5. Click on the "Advanced" tab
  6. Next to "Outgoing server (SMTP)", change port 25 to 587
  7. Click "OK", then click "Next" and "Finish"

Microsoft Outlook 2007:

  1. From the "Tools" menu, select "Account Settings"
  2. Choose the "Email" tab and double click on your email (POP) account
  3. Click on the "More Settings" button
  4. Click on the "Advanced" tab
  5. Next to "Outgoing server (SMTP)", change port 25 to 587

Microsoft Outlook 98/2000, Outlook Express:

  1. From the "Tools" menu, select "Accounts"
  2. Select your email (POP) account and click on the "Properties" button
  3. Click on the "Advanced" tab
  4. Next to "Outgoing server (SMTP), change port 25 to 587
  5. Click "Apply", then click "OK" and "Close"


  1. From the "Tools" menu select "Account Settings"
  2. A box will open. Select "Outgoing server SMTP"
  3. In the box update your server name to and change the port to 587.
  4. Select "Ok".

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