Fees and Charges
The following details administrative fees and charges that apply for additional services outside the scope of our standard offering.
Prices are in United States dollars (USD).
This list is correct as of: Nov 25, 2020
Custom work / Quotes
| Custom work (hourly rate), quoted prior to work commencement | $45/hr (CAD / AUD) (35 USD) |
| Minimum charge | 15 minutes |
Late Fees / Suspension
| Late fee for non-payment of account (after discretionary allowance period solely at our discretion) |
$10 after 30 days overdue |
| Account suspension for non-payment | After 72 hours |
| Account termination | After 60 days |
| All late fees and account fees are still due for non-payment. |
Backup / Restore
| Restore of complete website from system backup due to a corruption, site failure or other cause outside customer's control) (Deletes all data since previous system backup) |
No charge |
| Restore of complete website from system backup on customer request (Deletes all data since previous system backup) |
No charge |
|
Restore of partial backup (e.g. blocks, database tables, customer and |
$25 |
IP addresses
| IP addresses for live shops accessed via the domain name (with SSL) | No charge |
| Sites in a staging area (accessed only by IP address and not the named domain name) after 8 week grace period or after SSL expiry and non-renewal (at our discretion) |
$8 per month (per IP) |
SSL Certificates
| First year with an Ozcart Ecommerce package | No charge |
| After first year, renewal cost for SSL, or new SSL certificate on domain change for website (other SSL options also available on our SSL certificates page) |
$60 per annum |
Other Administrative Fees
| Change of business ownership/change of account | $20 |
|
Change of domain name for website (after site live or site loaded on domain). Includes find and replace for database and files which saves you lots of time and avoids broken images and links |
$50 |
| Account or website hold (website will be suspended, but we will backup your website(s) as usual and allow you to keep it on our server for 1 year. E.g., you need a break from your website, or want to try out other options but don't want to close your Ozcart site, etc.) | $75 per account |
Package Upgrade and Downgrade
| Package upgrade (Pro rata of package for billing month) |
No charge ** only one upgrade or downgrade per billing cycle |
| Package downgrade (No pro rata of unused amounts) |
$15 per downgrade ** only one upgrade or downgrade per billing cycle |
Reactivation fee
If your site is completely cancelled due to non-payment and you wish to re-activate it, you will need to pay any unpaid invoices. If you cannot log in to make a payment on your website prior to your site being cancelled, please contact us.
Items not on this list (e.g., debt collectors fees) would need to be advised or quoted on a case-by-case basis as they may depend on your situation and/or quotes from third-party providers, so please contact us in advance if you feel they would affect you.
Fees and Charges are subject to change and not all updates will be communicated.
