Email issues RESOLVED 23/5/17

  • 23rd May 2017
** Update 11.15pm **At the present time, the email connections issue appears resolved and emails are working as normal. If you are still having problems, please submit a ticket so we can investigate.We have been monitoring the logs and noticed that some customers are using unauthenticated "Plain text" passwords for connecting to their email ...
Continue reading

Server Upgrades COMPLETED - Planned Maintenance Scheduled Friday 19 May

  • 18th May 2017
*** Server maintenance has completed successfully ***----------------------------------------------------------------------------------This Friday night we will be performing routine server maintenance and upgrading server hardware for improved performance and scalability. We are also making operating system changes for enhanced security. The ...
Continue reading

Facebook and Support

  • 5th May 2017
We have recently seen some customers trying to contact us with Support enquiries via social media channels like Facebook chat. We would like to remind customers we do not actively monitor chat because our social media pages are only used for public announcements or marketing communications.How to get Tech SupportALL support enquiries must be ...
Continue reading

SecurePay updates

  • 3rd April 2017
SecurePay have updated the url for their "frame" and "direct post" based payment gateway software (where the card details box is shown inside a box on your checkout). We have commenced updating the URLs for customers using SecurePay for their customers. If you are using SecurePay and get a message saying that your payment could not be completed ...
Continue reading