Ozcart customers: Please see the separate section about Ozcart. The following is for hosting-only customers.
Our Hosting support covers the following:
- Errors on your website not caused by the owner (server related issues only)
- Errors on hosting account (all files are checked for changes before free support if offered)
- Billing errors
- Email problems.
We DO NOT offer free support for:
- Checking to see where your orders are.
- PHP/HTML Scripting instructions.
- Website upgrades such as payment and shipping modules.
- Contacting the suppliers and settings up wholesale accounts for you.
- Adding products/categories to your website.
- Login problems, website or cPanel. There is a fee to have your login details reset if you forget them.
- Adding images to your website. This includes addons, text, image boxes, affiliate scripts, footer images, and extra banners.
- Free hosting. All hosting accounts must be paid by the renewal date otherwise they will be suspended. There is a fee for all suspended accounts to be reactivated. All inactive accounts will be deleted after 30 days.
- Website design change. This includes new header image, new boxes added, new colours or layout. There is a charge for ALL website design changes.
- Search Engine Optimization (SEO). This includes Link exchange programs, search engine submission, configuring your keywords and meta tags.
- Extra boxes (info boxes) on on your website. There is a charge for any new box added.
- Re-sending your website information. Please print any emails we sent you and keep them in a safe place. There is a fee for re-sending this information.
- Website monitoring. We do not offer free website monitoring. Our servers are monitored 24/7.
- Websites not hosted by Ozcart. Due to errors and changes that are not caused by us we do not offer free support if your website is hosted elsewhere.
- Websites that have been resold
- Server changes for PCI compliance. We maintain a PCI DSS compliant infrastructure environment for our ecommerce servers (Ecommerce packages only) and apply many of the same configuration settings on our other servers on a best efforts basis. We cannot guarantee our hosting servers will replicate the same environment as our ecommerce servers at any given time.
Ozcart reserves the right to make any changes, including additions and deletions to these guidelines at any time. It is the responsibility of the client to keep themselves familiar with these guidelines.
